1. Introduction
Welcome to Expert Movers. By using our services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before proceeding with our services.
2. Services Provided
Expert Movers provides professional moving services, including packing, loading, transporting, unloading, and unpacking. Additional services may be available upon request and subject to additional fees.
3. Booking and Payment
- All bookings must be confirmed in advance, and payment details must be provided before the scheduled move.
- A deposit may be required to secure your booking.
- Full payment is due upon completion of the moving service unless otherwise agreed.
- Cancellations within 24 hours of the scheduled service may incur a cancellation fee.
4. Customer Responsibilities
- Customers must ensure that all items to be moved are packed securely unless packing services have been requested.
- Customers must inform us of any fragile, valuable, or heavy items in advance.
- Customers must provide accurate details regarding the moving location, access conditions, and special requirements.
5. Limitation of Liability
- Expert Movers is not responsible for any damage, loss, or breakage that occurs during the moving process, regardless of cause.
- While our team takes every precaution to handle your belongings with care, all items are moved at the customer’s own risk.
- We strongly recommend customers arrange appropriate insurance coverage for their goods before moving.
6. Prohibited Items
Expert Movers will not transport hazardous materials, illegal substances, perishable goods, or any items deemed unsafe for transportation.
7. Delays and Unforeseen Circumstances
- While we strive to adhere to agreed timelines, Expert Movers is not liable for delays due to weather conditions, traffic, road closures, mechanical issues, or other unforeseen circumstances.
- If rescheduling is necessary due to such delays, we will coordinate a suitable alternative date with the customer.
8. Right to Refuse Service
Expert Movers reserves the right to refuse service if conditions are deemed unsafe, if incorrect information has been provided, or if payment terms are not met.
9. Claims and Disputes
- Any claims for missing or damaged items must be submitted in writing within 24 hours of the move.
- Expert Movers will review the claim but does not guarantee compensation for any damages.
10. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of New Zealand. Any disputes arising from these terms shall be settled in the appropriate legal jurisdiction.
11. Amendments
Expert Movers reserves the right to update or modify these Terms and Conditions at any time without prior notice. The latest version will always be available on our website.
For further inquiries, please contact us at [Insert Contact Information].
